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Returns/Exchanges

Return Policy

SbDunk.org offers the service of returns and exchanges for our buyers. For some reason, you are not 100% satisfied with your shopping, we are glad to receive your returns within 10 days after delivery. Please follow the simple guide below:

Due to the buyer’s personal subjective factors requiring return or exchange, you should responsible for the express delivery fees.

1.The product should be brand new after return.
If the shoe has been worn, SbDunk.org will not accept returns / exchanges. Please try your shoes in a clean place. If you are not satisfied, we will be happy to provide you with a replacement / return service.

2.The original packing box, packing box and others should be returned with the shoes.
Please return the shoes, shoe box and all other cases together in the packaging. If no original box or other accessories are found, we will not accept a refund for returned items.

3.If the shoes you received are damaged in 5 days, we will arrange exchange.
SbDunk.org accepts replacements for damaged products only within 5 days of delivery. If it is more than 5 days, we will consider it a normal loss and will not accept a return.

4.Returns
Delivery fee for returning:if the goods are not qualified for return or exchange, customers pay for the delivery fees.

Returns for exchange:if there is no goods customers need, the exchange would be regarded as return.

Delivery fee for returning:customers is responsible for all the delivery fees for returning. If you insist that there is a mistake for your order, please contact our customer service
It takes us 15 days to receive and deal with your returns. We suggest all the returns use the insurance package delivery service. (DHL OR EMS)